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Batch Compress Technical Support

We're here to help you get the best photo and video compression experience

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Response within 3 business days

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Frequently Asked Questions

Where are compressed photos/videos saved?

Compressed files are saved to the "Compressed" album in your iOS Photos library by default. You can view them in the Photos app. Original files remain unchanged and are never deleted from your device.

How do I restore purchased premium features?

Open the app > Go to "Settings" > Tap "Restore Purchases" > Sign in with the Apple ID used for purchase > Wait for verification to complete.

Note: Please ensure you are signed in with the same Apple ID used for the original purchase, and your device is connected to the internet.

Will compression affect photo/video quality?

Light Compression: Reduces file size by 30-40% with virtually no visible quality difference.

Deep Compression: Reduces file size by 50-60%, suitable for scenarios where quality requirements are not critical.

Extreme Compression: Reduces file size by 70-80%, suitable for scenarios where quality requirements are not critical.

Custom Mode (Premium): Manually adjust compression quality parameters to find the optimal balance between file size and quality.

What file formats are supported?

Input: HEIC, JPEG, PNG, TIFF, GIF, MOV, MP4, M4V, etc.

Output: JPEG, HEIC, PNG (photos), MP4 (H.264/HEVC encoded videos).

Why is compression sometimes slow?

Speed depends on file size, device performance, compression mode, and device temperature. We recommend keeping your device charged during batch compression and avoiding use in extreme temperature environments.

Troubleshooting Guide

❌ Cannot Access Photo Library

App shows "No permission to access photos"

Solution: Go to iOS Settings > Privacy & Security > Photos > Batch Compress, then select "All Photos".

💾 Compression Failed or Crashed

App unexpectedly closes after selecting files

Solution: Check device storage space (at least 2x the original file size required); try reducing the number of files for single batch compression.

🔄 Restore Purchase Failed

No response after tapping "Restore Purchases"

Solution: Ensure you are signed in with the same Apple ID used for purchase; check network connection; verify subscription status in the App Store.

🎨 Color Distortion After Compression

Photos show color deviation after compression

Solution: We recommend keeping the original color space in settings; for highest quality, select PNG format output.

📤 Cannot Save to Photo Library

Compression completes but shows "Save Failed"

Solution: Check if photo library is full; confirm permission is set to "All Photos"; try saving to the Files app.

⏱️ Compression Progress Stuck

Progress bar freezes or shows 99% for a long time

Solution: Large videos require more time for final packaging; please wait 2-3 minutes; if no response after 5 minutes, force close the app and retry.

App Information

Current Versionv1.0.0
System RequirementsiOS 16.0 or later
Supported DevicesiPhone
LanguagesEnglish, Chinese
Last UpdatedApril 8, 2026